Terms of service

TERMS AND CONDITIONS SOVÉ

Last updated: July 2026

Article 1 – Identity of the Merchant SOVÉ Trade name: BTB – Building The Brand Address: De Promesse 175, The Netherlands Phone number: 0611592428 Email address: soverituals@gmail.com Chamber of Commerce number: 42071567 VAT number: NL005473374B90

Article 2 – Applicability These terms and conditions apply to every offer made by SOVÉ and to every distance contract concluded between SOVÉ and the consumer.

Article 3 – The Offer Every offer contains sufficient information to make clear to the consumer what rights and obligations are attached to accepting the offer. Obvious mistakes or errors in the offer are not binding on SOVÉ.

Article 4 – The Agreement The agreement is concluded at the moment the consumer accepts the offer and fulfils the conditions set therein. SOVÉ will confirm receipt of the acceptance electronically.

Article 5 – Right of Withdrawal The consumer has the right to withdraw from the agreement within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which the consumer physically takes possession of the product.

To exercise the right of withdrawal, the consumer must notify SOVÉ at soverituals@gmail.com of the decision to withdraw from the agreement.

Exception to the right of withdrawal: For hygiene reasons, opened or used products cannot be returned, unless they are defective.

Return shipping costs are at the consumer's expense. Upon receipt and approval of the return, the purchase amount will be refunded within 14 days via the original payment method.

Article 6 – Prices All prices include VAT. SOVÉ reserves the right to change prices. The price applicable at the time of ordering is binding.

Article 7 – Delivery SOVÉ aims to deliver orders within the delivery time stated on the website. Delivery times are indicative. If a delay exceeds 30 days, the consumer has the right to dissolve the agreement free of charge.

Article 8 – Payment Payment must be made via the payment methods offered. In the event of late payment, the consumer is in default by operation of law.

Article 9 – Complaints Complaints regarding the execution of the agreement can be submitted via soverituals@gmail.com. SOVÉ will respond within 14 days. In case of disputes, the consumer may also contact the European ODR platform: https://ec.europa.eu/consumers/odr.

Article 10 – Governing Law Agreements between SOVÉ and the consumer are governed exclusively by Dutch law. Disputes will be submitted to the competent court in the Netherlands.