Refund policy

Return & Refund Policy

At SOVÉ, we strive for an exceptional customer experience. Please find our return policy below.

Return Period You may submit a return request within 14 days of receiving your order. Please contact us within this period at soverituals@gmail.com.

Conditions Products are only eligible for return if they are undamaged, unworn, and unused, with all tags still attached.

Return Shipping Costs The cost of returning a product is the responsibility of the customer.

Damaged or Defective Products Received a damaged or defective product? Please report this within 5 days of receipt to soverituals@gmail.com, including photos as evidence. We will resolve this for you as quickly as possible.

Refund Once your return is approved, the refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

Exceptions For hygiene reasons, opened or used products cannot be returned, unless they are defective.

How to Request a Return

1. Contact us at soverituals@gmail.com with your order number and reason for return.
2. We will confirm your request and provide further instructions.
3. Send the product back in its original packaging at your own cost.